Return and Refund Policy

Thank you for shopping with LAUTTYER. We carefully inspect and process our products with the goal of providing customers with a reliable shopping experience.

This Return and Refund Policy explains the conditions applicable to defective products, incorrect products received, damaged products, lost shipments, customer ordering errors, refunds and order cancellations.

1. 14-Day Claim Period

Customers must contact LAUTTYER within 14 calendar days after receiving the order to report an eligible problem with the product.

To submit a claim, contact:

support@lauttyer.com

Please provide:

• Your full name;
• Your order number;
• The email address used during checkout;
• A clear explanation of the problem;
• Clear photographs or videos showing the issue;
• Photographs of the packaging and shipping label when requested.

Submitting a request does not automatically guarantee approval. Each request will be reviewed by our customer support team.

2. Eligible Returns

Under LAUTTYER's standard return policy, returns, replacements or refunds may be approved when a product:

• Arrives damaged;
• Has a manufacturing defect;
• Is materially different from the product ordered;
• Is the incorrect product due to an error made during fulfillment;
• Is confirmed as lost during shipment.

Customers must notify us within 14 calendar days after delivery for damaged, defective or incorrect products.

3. Damaged or Defective Products

If a product arrives damaged or defective, contact us within 14 calendar days after delivery.

We may request:

• Clear photographs or videos showing the defect;
• A photograph of the complete product;
• A photograph of the original packaging;
• A photograph of the shipping label.

After reviewing and approving the claim, LAUTTYER may provide an appropriate solution, which may include:

• A replacement product at no additional product cost;
• A new shipment;
• A partial refund where agreed with the customer;
• A full refund where appropriate.

The appropriate solution will depend on the circumstances of the claim and applicable consumer protection laws.

4. Incorrect Product Received

If LAUTTYER or one of our fulfillment partners sends a product that does not correspond to the product ordered by the customer, please contact us within 14 calendar days after delivery.

After verification, an eligible customer may receive a replacement, reshipment or refund as appropriate.

5. Customer Ordering Errors

Customers are responsible for carefully reviewing their order before completing checkout.

This includes confirming:

• Size;
• Color;
• Model;
• Variant;
• Quantity;
• Delivery information.

If the product received correctly matches the product, size, color, model, variant or quantity selected by the customer during checkout, an incorrect customer selection does not qualify for a discretionary refund, free replacement or free return under LAUTTYER's standard policy.

Customers are encouraged to review product descriptions, photographs and size charts carefully before purchasing.

This provision does not limit any mandatory cancellation, withdrawal or consumer rights that apply under the laws of the customer's country or region.

6. Change of Mind

LAUTTYER does not voluntarily offer refunds solely because a customer changes their mind after receiving a product, except where a mandatory right of withdrawal or cancellation applies under applicable consumer law.

7. Product Condition for Approved Returns

Where a physical return is required and approved, the product must, unless the nature of the defect prevents this:

• Be in the condition in which it was received;
• Include its original accessories;
• Include original tags where applicable;
• Include original packaging where reasonably possible;
• Be accompanied by proof of purchase.

8. Normal Product and Measurement Variations

Minor variations in color, texture, stitching, finishing or measurements that result from lighting, screen settings, manual measurement or manufacturing processes do not automatically constitute a defect.

If a customer believes that a measurement is materially different from the published size chart, we may request photographs showing the product being measured using a visible measuring tape.

9. Lost Shipments

An order may be considered potentially lost when it has not been delivered within a reasonable period following the estimated delivery window and available tracking information indicates a significant delivery problem.

Before approving a replacement or refund, LAUTTYER may request:

• Confirmation of the delivery address;
• A declaration of non-receipt;
• Confirmation that the customer contacted the local carrier;
• Additional information required for a carrier investigation.

If a shipment is confirmed as lost, LAUTTYER may provide a replacement or appropriate refund.

10. Orders Marked as Delivered

When tracking indicates that an order has been delivered but the customer cannot locate it, the customer should first check with household members, neighbors, reception areas, safe delivery locations and the local carrier.

LAUTTYER may initiate an investigation with the shipping carrier before approving a replacement or refund.

11. Return Authorization

Customers must contact LAUTTYER before returning any product.

Do not send a product back to the sender address printed on the package unless our customer support team specifically instructs you to do so.

If a return is required and approved, our support team will provide the applicable return instructions.

Products returned without prior authorization may not be accepted.

12. Return Shipping Costs

For an approved claim involving a product that arrived defective, damaged or incorrect because of a fulfillment error, LAUTTYER will provide the appropriate return or replacement instructions.

Where a return arises from a customer preference or customer selection error and applicable law nevertheless grants a right of return, return shipping costs may remain the customer's responsibility where permitted by law.

13. Inspection

When a physical return is required, the returned product may be inspected before a refund is approved.

We will notify the customer of the outcome after the returned product has been reviewed.

14. Refund Processing

Approved refunds will normally be issued to the original payment method used for the purchase.

After LAUTTYER submits the refund, the time required for the funds to appear in the customer's account depends on the bank, card issuer or payment provider.

LAUTTYER does not control processing times imposed by financial institutions.

15. Order Cancellations

Orders begin processing shortly after successful payment confirmation.

Cancellation or modification requests should therefore be submitted as soon as possible.

We cannot guarantee that an order can be cancelled or changed once processing, fulfillment or shipment has begun.

16. Address Errors

Customers are responsible for providing complete and accurate delivery details.

LAUTTYER is not responsible for losses, failed deliveries or additional expenses resulting from incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.

17. Refused or Unclaimed Deliveries

If a package is refused, unclaimed or returned because of circumstances attributable to the customer, return, storage or reshipping costs may apply where permitted by law.

18. Mandatory Consumer Rights

Nothing in this policy excludes, restricts or limits consumer rights that cannot legally be excluded under applicable law.

If a provision of this policy conflicts with mandatory consumer protection legislation applicable to a customer's purchase, the mandatory legal requirement will prevail.

19. Contact Us

LAUTTYER Customer Support
Email: support@lauttyer.com
Website: lauttyer.com

Last updated: August 2026