Shipping Policy

Thank you for shopping with LAUTTYER. We are committed to providing a reliable and transparent shipping experience to our customers.

1. Order Processing

Orders normally require 1 to 3 business days for processing after payment has been successfully confirmed.

Order processing may include:

• Payment confirmation;
• Order verification;
• Quality inspection;
• Product preparation;
• Packaging;
• Transfer to the shipping carrier;
• Tracking number activation.

Business days exclude Saturdays, Sundays and public holidays.

Orders placed on weekends or public holidays will begin processing on the next available business day.

2. Estimated Delivery Time

After order processing has been completed, estimated delivery normally takes 3 to 8 business days.

• Order processing: 1 to 3 business days;
• Estimated delivery after processing: 3 to 8 business days.

Delivery times are estimates and may vary depending on the destination, carrier operations, customs procedures and circumstances outside our reasonable control.

3. Free Shipping

LAUTTYER provides free standard shipping on all orders.

No standard shipping fee will be charged unless another shipping service or fee is clearly presented and selected by the customer during checkout.

4. Shipping Destinations

We ship to destinations supported by our logistics partners and shipping carriers.

Certain remote locations, restricted regions or unsupported postal areas may not be available for delivery.

If we are unable to deliver an order to the address provided, our customer support team will contact the customer and provide an appropriate solution.

5. Tracking Information

Tracking information is normally generated during the order processing period.

Once available, tracking information may be sent to the email address or contact information provided during checkout.

Please note that tracking may require additional time to display its first update after a shipping label or tracking number has been generated.

6. Multiple Packages

Orders containing multiple products may occasionally be divided into separate packages due to inventory availability or fulfillment logistics.

Separate packages may:

• Have different tracking numbers;
• Be handled by different carriers;
• Arrive on different dates.

Customers will not be charged additional standard shipping fees solely because an order is divided into multiple packages.

7. Delivery Delays

Delivery may occasionally be delayed due to circumstances including, but not limited to:

• Customs inspections;
• High seasonal demand;
• Public holidays;
• Weather conditions;
• Transportation disruptions;
• Remote delivery locations;
• Incorrect or incomplete addresses;
• Carrier operational delays;
• Security or regulatory inspections;
• Events outside our reasonable control.

A delivery delay does not automatically mean that a shipment has been lost.

8. Customs Duties and Import Charges

Depending on the destination country, international orders may be subject to customs duties, import taxes, handling charges or other fees imposed by local authorities.

Unless expressly stated as included during checkout, any such charges are the responsibility of the customer.

LAUTTYER does not determine or control charges imposed by customs or governmental authorities.

9. Address Accuracy

Customers are responsible for providing complete and accurate delivery information, including:

• Full recipient name;
• Street name and number;
• Apartment, unit or building information when applicable;
• City and region;
• Postal or ZIP code;
• Country;
• Telephone number when required.

LAUTTYER is not responsible for delivery failures, delays or additional costs caused by incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.

10. Address Changes

Customers should contact us as soon as possible if an address correction is required.

We cannot guarantee that an address can be modified after an order has entered processing or has already been transferred to the shipping carrier.

11. Failed Delivery Attempts

The shipping carrier may attempt redelivery, leave instructions or direct the customer to collect the package from a local facility.

Customers are responsible for following the carrier's instructions and collecting packages within the period established by the carrier.

12. Refused or Unclaimed Packages

If a package is refused, unclaimed or returned because the customer did not follow delivery instructions, additional return or reshipping charges may apply where permitted by applicable law.

13. Orders Marked as Delivered

If tracking indicates that an order has been delivered but the package cannot be located, customers should first check:

• The mailbox and surrounding delivery area;
• Building reception or concierge;
• Household members;
• Neighbors;
• Any safe location used by the carrier;
• The local carrier or delivery office.

If the package remains missing, please contact our customer support team so that we may review the situation and, where appropriate, initiate an investigation with the shipping carrier.

14. Lost or Damaged Packages

If a shipment is confirmed as lost or arrives damaged, please contact us at support@lauttyer.com.

We may request photographs, videos, packaging, shipping labels or additional information necessary to review the claim.

Approved claims may qualify for a replacement or refund in accordance with our Return and Refund Policy.

15. Contact Us

LAUTTYER Customer Support
Email: support@lauttyer.com
Website: lauttyer.com

Please include your order number when contacting our customer support team.

Last updated: August 2026